Case Studies
Real engagements, real outcomes, told in plain language. These are the moments that show how LNI Business Technology Management works when it counts.
Construction
Construction Company Improves Remote Access
The Challenge
A growing construction company needed a reliable hosted desktop solution, one that would let employees securely access business applications from multiple locations. The tools their team relied on had to work dependably wherever the job took them.
What LNI Did
LNI designed and deployed a virtual desktop environment as part of our cloud services work. Hosting the company's desktops centrally meant every employee signed in to the same secure workspace, whether they were at the main office or another location.
The Outcome
- Improved performance for the applications the team uses every day
- Increased security for business applications and data
- Dependable access for the whole team, wherever they were working
“…unlocked a build we’ve been working toward for months.”
Nonprofit
Nonprofit IT Transition
The Challenge
A nonprofit organization moved its IT support from another provider to LNI. During the onboarding process, we identified unexpected Microsoft licensing changes that significantly increased the organization's costs. For a nonprofit, where every dollar in the budget is already spoken for, an increase like that is not a line item. It is a real problem.
What LNI Did
The easy path would have been to pass those costs along and move on. Instead, we worked directly with Microsoft and Pax8 to explore every available nonprofit licensing option. We handle Microsoft 365 licensing for many of our clients, so we knew where to look and who to ask.
Then we did one more thing. We reduced our own monthly service fees to help offset the increase. Our goal was to make sure the organization received the technology it needed while staying within budget.
The Outcome
The nonprofit kept the technology it needed and stayed within budget. The licensing increase came from outside the relationship, but the response to it came from inside it, and that response is what this engagement was really about.
This is the kind of relationship we build through our managed IT services. When something changes in your environment, even something outside our control, we treat it as our problem to help solve.
Your Situation Is Different
No two of these engagements started the same way, and yours will not either. That is why every LNI engagement begins with a complimentary assessment of your business and your current technology.
Small Business
Replacing an Unresponsive IT Provider
The Challenge
A small business came to LNI after experiencing slow response times, inconsistent support, and recurring technology problems with its previous IT provider. The business did not need anything exotic. It needed IT support it could count on.
What LNI Did
We completed a structured onboarding process, documented the company's environment, and implemented proactive monitoring and security. From there, we settled in as the company's long-term technology partner.
The Outcome
- Predictable IT support with a team that knows their environment
- Faster issue resolution when something does come up
- Confidence that systems are proactively managed rather than simply repaired when something breaks
Growing Company, 20+ Employees
Restoring Stability After a Challenging MSP Transition
The Challenge
A growing company with more than 20 employees was struggling with recurring IT issues, rising technology costs, and slow response times from its previous IT provider. The business had also experienced two ransomware incidents that required full system restores, leaving management with little confidence in the reliability and security of its IT environment.
When the company decided to change providers, the transition itself proved challenging. Access to critical systems and management tools was delayed, and legal assistance was ultimately required to facilitate the transfer of administrative control so LNI could complete the onboarding process.
Our Solution
LNI developed a structured transition plan to safely migrate the client into a fully managed environment. We replaced the existing management tools, documented the network, implemented proactive monitoring, strengthened cybersecurity, improved backup and disaster recovery, and established clear support processes for both office and field personnel.
Just as importantly, we worked closely with the client throughout the transition to rebuild confidence and provide the communication and transparency they had been missing.
The Results
Today, the client enjoys a secure, stable, and proactively managed IT environment.
- Response times have improved
- Technology costs are more predictable
- Office staff and field teams have the reliable systems and modern tools they need to stay productive
- Leadership has confidence that their technology is managed by a trusted partner who prioritizes their business rather than simply reacting to problems
Start With a Complimentary Assessment
Tell us where technology is costing you time, money, or peace of mind. We will look at your environment, explain what we find in plain language, and recommend the best path forward.