Frequently Asked Questions
Real questions business owners ask LNI Business Technology Management, with the same straightforward answers we give on the phone.
The question we hear most
We're unhappy with our current IT provider. How difficult is it to switch?
Many of our clients come to us because they're experiencing slow response times, recurring issues, poor communication, or increasing costs. Our onboarding process is carefully planned to minimize disruption. We handle the transition, document your environment, deploy our management and security tools, and coordinate with your previous provider when necessary. We make the change as smooth as possible and focus on building a long-term partnership.
More Questions, Answered
Everything else business owners want to know before working with LNI.
What does a Managed IT Services Provider (MSP) do?
An MSP cares for your business technology on an ongoing basis. That includes maintenance, monitoring, security, support, vendor coordination, and planning, not simply waiting for something to break. Our managed IT services page covers what that looks like day to day.
How difficult is it to switch to LNI?
Our onboarding process is carefully planned to minimize disruption. We handle the transition, document your environment, deploy our management and security tools, and coordinate with your previous provider when necessary.
Do you only work with businesses?
Yes. LNI works with small and mid-sized businesses and organizations throughout Greater Sacramento, including construction, professional services, nonprofits, healthcare, and manufacturing.
How quickly do you respond to support requests?
Requests are prioritized by urgency and business impact. Managed clients have response commitments established in their service agreement, with the issues that most affect operations receiving attention first.
Do you offer cybersecurity services?
Yes. We provide layered cybersecurity solutions including endpoint protection, email security, multi-factor authentication, backup and disaster recovery, security monitoring, and employee security awareness guidance.
Can you help us move to Microsoft 365 or Google Workspace?
Absolutely. We assist with planning, migrations, licensing, configuration, and ongoing support for Microsoft 365 and Google Workspace environments.
What happens if we have a server failure or ransomware attack?
We help businesses prepare before disaster strikes through secure backups, disaster recovery planning, and watchful monitoring. If an incident occurs, the response follows the recovery plan prepared for your environment, and our priority is restoring the systems your team needs and minimizing downtime.
Do you support remote and hybrid employees?
Yes. We help businesses securely support employees working from the office, home, or in the field using modern cloud technologies and secure remote access solutions.
Do you offer break/fix or hourly IT support?
Our primary focus is building long-term Managed Services relationships. In some cases, we provide project or transition services for organizations that are moving toward a managed support agreement.
How much do Managed IT Services cost?
The cost depends on the number of users and devices, the environment, security and recovery needs, and the level of support. We begin with a conversation and assessment, then provide a clear proposal without surprise add-ons.
What industries do you work with?
We support a wide variety of industries, including construction, professional services, nonprofit organizations, healthcare, manufacturing, and other small and mid-sized businesses.
Will you work with our existing software vendors?
Yes. We regularly coordinate with software vendors, internet providers, phone system providers, and other technology partners so you have a single point of contact for your IT needs.
Why do clients choose LNI?
Clients choose LNI for experienced local engineers, responsive support, practical guidance, clear communication, and a relationship in which the technology team genuinely knows the business.
How do we get started?
It starts with a conversation. We'll learn about your business, discuss your current technology environment, identify opportunities for improvement, and recommend the best path forward.
Still Have Questions?
Ask us directly. We'll give you a plain-language answer and, if it makes sense, a complimentary assessment of your current technology.